Frequently Asked Questions
What is the delivery time?
Orders are processed within 1 business day and delivered within 1 to 2 business days via courier. Orders placed during weekends or holidays are processed on the first business day.
Can I inspect and try on the shoes before paying?
Yes, we offer an “Inspect and Test” option upon delivery. You can try on the shoes before paying for them.
How do I choose the right size?
Each product has a size chart. If you are between two sizes, we recommend choosing the larger one. If needed, you can contact us for a consultation.
Can I return or exchange a product?
Yes, you have the right to return or exchange a product within 14 days of receipt, as long as it is in its original commercial condition and shows no signs of use.
Who covers the return shipping costs?
Return or exchange costs are covered by the customer, except in cases of a defect or an error on our part.
How is the refund processed for returns?
The amount is refunded to a bank account or via the original payment method within 14 days after receiving and inspecting the product.
What payment methods do you offer?
You can pay via cash on delivery, credit/debit card, bank transfer, or online payment.
Are the shoes made of genuine leather?
Yes, most models are made of high-quality genuine leather. Detailed information about the material can be found in the description of each product.
Are the shoes suitable for daily wear?
Yes, our models are designed with a focus on comfort and convenience, suitable for a dynamic daily lifestyle.
How should I maintain the shoes?
We recommend cleaning with appropriate leather care products and storing them in a dry place. Avoid prolonged exposure to moisture.
What should I do if I receive a defective product?
Contact us as soon as possible. We will assist with an exchange or a solution to the problem.
