TERMS AND CONDITIONS

These Terms and Conditions govern the relationship between “RULER-VELIKOV 91” Ltd., in its capacity as a provider, and its customers, in their capacity as users of the Urban Rovex website.

Urban Rovex is a trademark, and throughout these Terms and Conditions, “Urban Rovex” refers to the owner of the trademark – “RULER-VELIKOV 91” Ltd.

I. General Provisions

1.1. Provider information pursuant to the Electronic Commerce Act and the Consumer Protection Act
Name: “RULER-VELIKOV 91” Ltd.
Registered office and management address: BULGARIA, Brest (5971), 43 BULGARIA St.
Email: office@urbanrovex.bg
Phone: 0885 52 66 08
Registration in public registers: Commercial Register at the Registry Agency – UIC 202216568.

1.2. The user declares that they are familiar with these Terms and Conditions and, by clicking on any link, button, image, or application located on the Urban Rovex website, expressly and unconditionally agrees to them.

1.3. Urban Rovex reserves the right to change the website design, its content, and these Terms and Conditions at any time. Changes take effect from the moment they are published on the website.

II. Terminology

The terms used in these Terms and Conditions have the following meanings:

Website – a collection of web pages with a common home page that is loaded in your browser when entering the website’s electronic address.

User – any person who has entered the electronic address of the website or reached it through redirection from another website for the purpose of making electronic purchases of goods.

Registered User – any person who has performed the actions specified by Urban Rovex, resulting in their inclusion in the Urban Rovex database and allowing them to check their order history.

Quick Order User – any person who has performed the actions specified by Urban Rovex to place an order for goods from the website without registering and without being included in the Urban Rovex database.

Browser – a computer program providing the possibility for the transfer, processing, and visualization of data through various types of data transfer protocols.

Malicious actions – actions or omissions violating Internet ethics or causing damage to persons connected to the Internet or associated networks, including sending unsolicited mail (unsolicited commercial messages, SPAM), gaining access to resources with others’ rights and passwords, using system flaws for personal gain or obtaining information (HACK), performing actions that can be qualified as industrial espionage or sabotage, damaging or destroying systems or information arrays (CRACK), sending “Trojan horses,” inducing the installation of viruses or remote control systems, disturbing the normal work of other Internet users and associated networks, as well as performing actions that can be qualified as a crime or administrative violation under Bulgarian legislation or other applicable law.

User Profile – a separate part of the website containing information about the user – email address and password, through which the services provided by Urban Rovex are accessible and information is exchanged between the user and Urban Rovex.

Distance Selling Contract – any contract concluded based on a proposal by Urban Rovex and a user as part of a system for the sale of goods or provision of services, where from the date of the proposal until the conclusion of the contract, the parties are not in physical contact with each other. Each separately placed order represents a separate contract. By making an electronic statement to conclude a sales contract, the user agrees to both these Terms and Conditions and the content of the distance selling contract, which provides for payment methods and is available in a prominent place on the website.

Brochure/notices/messages – information tools, mainly electronic, concerning products and services in Urban Rovex retail outlets and partners, including the purchase of vouchers or promotions offered during a specific period.

III. Confidentiality of Provided Data

3.1. The personal data that Urban Rovex receives during registration or when concluding a sales contract without registration will be used solely for customer service – accepting and fulfilling orders and contacting users in case of problems related to the order.

3.2. Urban Rovex complies with the requirements of the applicable legislation on personal data protection and is responsible for protecting the user’s information that has become known to it in connection with the conclusion of the distance contract, except in cases of force majeure, accidental events, or malicious actions of third parties.

3.3. By accepting the Terms and Conditions, the user agrees that their information may be stored and processed in the manner provided therein and by law, and also agrees that their personal data, declared as publicly accessible in their user profile, may be used by Urban Rovex for direct marketing purposes.

3.4. Urban Rovex undertakes not to disclose any personal information about the user and not to provide the collected information to third parties – state authorities, commercial companies, individuals, and others, except in cases where:

it has received the express consent of the user during registration or at a later stage;
the information is requested by state authorities or officials who, according to current legislation, are authorized to request and collect such information in compliance with legally established procedures;
there are other cases provided for by law.

3.5. By registering on the website, the user agrees to receive personal, advertising, or other commercial messages from Urban Rovex at their declared email address.

IV. Use of the Website

4.1. When using the Urban Rovex website, the user is responsible for all consequences resulting from their behavior, including any property, intellectual, electronic, or other damages caused to the website, the services, Urban Rovex, or any other person with whom Urban Rovex has a contract for joint activity or for the provision of services, in accordance with Bulgarian legislation.

4.2. The website is addressed to both unregistered and registered users. The possibility of online ordering is available to users residing in the Republic of Bulgaria and abroad. Persons under 18 years of age are not entitled to make statements or enter into contracts within the meaning of these Terms and Conditions. By sending an order and/or creating a profile, the user declares that they are of legal age (a person who has reached 18 years of age).

4.3. By accepting these Terms and Conditions, the user is notified that all content, including but not limited to images, text and/or multimedia content, design, software, databases, information, and any other content published on the site, is the property of Urban Rovex.

4.4. The user does not have the right to copy, transfer, modify, use, display, provide, etc., the content of the site without the express written consent of “RULER-VELIKOV 91” Ltd., unless the use is for non-commercial purposes.

V. Order, Contract, and Payment of the Price

5.1. The user has the right to order all goods listed on the website. When placing an order, the user has the right to choose the type, brand, and model of the goods and their quantity, payment terms, and the method and terms of delivery according to the options offered on the website. By placing an order, the user enters into a contractual relationship with Urban Rovex for the purchase and sale of the selected item, regulated by these Terms and Conditions. The distance selling contract between Urban Rovex and the user is considered concluded from the moment the specific order is confirmed by Urban Rovex.

5.2. The online purchasing system through the website reflects the availability of items at the current moment of viewing; however, given the dynamics in sales, it is possible that certain products published and appearing on the website as “available” at the time of the order may be exhausted and cannot be ordered, confirmed, or delivered.

5.3. All orders received on Friday evening, Saturday, and Sunday, or during public holidays, are processed on the first following working day.

5.4. Payment of the price under the contract is made through the methods indicated on the website, and by making a payment, the user makes a voluntary statement that they agree to pay for the product and that they agree with the Terms and Conditions.

5.5. The product prices listed on the website are final and include VAT. The delivery cost is paid by the user, and its value is specified when placing the order, unless explicitly stated otherwise.

5.6. Urban Rovex reserves the right to change product prices as well as delivery prices.

5.7. Payment is made:

by cash on delivery – upon delivery of the ordered product, the amount is paid in cash to the courier or by card on a POS terminal provided by the courier delivering your shipment upon its receipt;
via online payment, bank transfer, or by card through a virtual POS terminal of UniCredit Bulbank, PayPal, or ePay. The bank account of “RULER-VELIKOV 91” Ltd. is at UniCredit Bulbank, IBAN: BG69UNCR70001521091524, BIC: UNCRBGSF.

VI. Delivery

6.1. Orders made through urbanrovex.bg are delivered via the courier company Econt to an address or to a selected Econt office/automated locker within the territory of the Republic of Bulgaria.

The delivery price is not fixed and is calculated automatically during the completion of the order depending on:

the selected delivery method;
the location;
delivery to an address or an Econt office;
the weight and volume of the shipment;
cash on delivery and the applicable tariffs of the courier company.

The final delivery price is clearly displayed before finalizing the order.

The delivery time is usually 1 to 3 working days, depending on the location and the workload of the courier company.

All shipments are sent with an “Inspection and Test” option, where applicable for the respective product.

In the event of a delay caused by the courier company, unfavorable weather conditions, public holidays, or other circumstances beyond the merchant’s control, the delivery period may be extended.

PAYMENT

The user can pay for the order via:

cash on delivery;
online payment with a bank card, when this option is available on the website.

When paying by cash on delivery, the customer pays the value of the order and the due courier service upon receipt of the shipment.

When paying with a bank card, the processing of card data is performed by a licensed payment operator. Urban Rovex does not store full bank card details.

VII. Complaints. Warranty. Order Cancellation

7.1. Complaints regarding shoes for obvious defects must be filed within 30 days. Complaints are not accepted in cases of attempted damage or defects resulting from improper use and maintenance or caused intentionally. Complaints are also not accepted in case of water leakage, unless the label indicates special leather treatment. The costs of returning a product related to a complaint and sending a new product are at the expense of the user. Products with complaints are sent to the address: BULGARIA, Brest (5971), 43 BULGARIA St., tel.: 0885 52 66 08.

7.2. The commercial warranty period is 30 days for shoes. It applies to products purchased within the territory of Bulgaria. For shoes, in case of ungluing and/or a defect that can be removed and only if the problem is not a result of improper operation, the footwear items are repaired within 30 days and sent by courier at the customer’s expense. In connection with the observance of your rights and compliance with the Consumer Protection Act, it is important to know that:
Art. 112. (1) In case of non-conformity of the consumer goods with the sales contract, the consumer has the right to file a complaint by asking the seller to bring the goods into conformity with the sales contract. In this case, the consumer can choose between repairing the goods or replacing them with new ones, unless this is impossible or the chosen method of compensation is disproportionate compared to the other.
(2) A method of compensating the consumer is considered disproportionate if its use imposes costs on the seller which, compared to the other method of compensation, are unreasonable, taking into account:

the value of the consumer goods if there were no lack of conformity;
the significance of the non-conformity;
the possibility of offering the consumer another method of compensation that is not associated with significant inconvenience for them.

Art. 113. When the consumer goods do not conform to the sales contract, the seller is obliged to bring them into conformity with the sales contract.
(2) Bringing the consumer goods into conformity with the sales contract must be carried out within one month, starting from the filing of the complaint by the consumer.
(3) After the expiration of the period under para. 2, the consumer has the right to terminate the contract and be reimbursed the amount paid or to request a reduction in the price of the consumer goods.
(4) Bringing the consumer goods into conformity with the sales contract is free of charge for the consumer. They do not owe costs for shipping the consumer goods or for materials and labor related to its repair, and must not suffer significant inconvenience.
(5) The consumer may also seek compensation for damages suffered as a result of the non-conformity.

Art. 114. (1) In case of non-conformity of the consumer goods with the sales contract and when the consumer is not satisfied with the resolution of the complaint under Art. 113, they have the right to choose between one of the following options:

termination of the contract and reimbursement of the amount paid by them;
reduction of the price.
(2) The consumer cannot claim reimbursement of the amount paid or a reduction in the price of the goods when the merchant agrees to replace the consumer goods with new ones or to repair the goods within one month of the consumer filing the complaint.
(3) The merchant is obliged to satisfy a request for termination of the contract and to reimburse the amount paid by the consumer when, after having satisfied three complaints of the consumer by repairing the same goods within the warranty period under Art. 115, there is a subsequent occurrence of non-conformity of the goods with the sales contract.
(4) The consumer cannot claim termination of the contract if the non-conformity of the consumer goods with the contract is insignificant.

Art. 115. (1) The consumer may exercise their right under this section within a period of up to two years, starting from the delivery of the consumer goods.
(2) The period under para. 1 stops running during the time necessary for the repair or replacement of the consumer goods or for reaching an agreement between the seller and the consumer to resolve the dispute.
(3) The exercise of the consumer’s right under para. 1 is not bound by any other period for filing a claim, different from the period under para. 1.
The cited articles are from the Consumer Protection Act.

7.3. In the event that the product received by the consumer does not correspond to the desired size, the consumer has the right to return the item for a refund, with the costs of return and re-sending being at the consumer’s expense.

7.4. In case of non-conformity of the ordered goods with the sales contract and when the user is not satisfied with the resolution of the complaint, they have the right to choose one of the following options: to terminate the contract and request a refund of the amount paid or to request a price reduction. The user cannot claim a refund or a price reduction if Urban Rovex agrees to replace the item with a new one or to repair the item within one month of the user filing the complaint. Urban Rovex will satisfy a request for contract termination and refund the amount paid by the user to the user’s bank account when, after having satisfied three user complaints by repairing the same item within the warranty period under the CPA, a subsequent non-conformity of the item with the sales contract occurs. The user cannot claim contract termination if the non-conformity of the goods with the contract is insignificant.

7.5. Order Cancellation
Pursuant to Art. 50 of the Consumer Protection Act, a consumer who has the status of a consumer within the meaning of the CPA has the right to withdraw from the distance contract without stating a reason and without owing compensation or a penalty, as well as without paying any costs, with the exception of the costs provided for in Art. 54, para. 3 and Art. 55 of the CPA, within a 14-day period starting from the date of acceptance of the goods by the consumer or by a third party other than the courier. The right of withdrawal can be exercised only if the following conditions are mandatory fulfilled: the purchased goods must be in their original packaging, without traces of use or damage to the commercial appearance, and accompanied by all documents received with the product, in accordance with the provisions of Art. 55 of the Consumer Protection Act. Transport costs for returning the goods from the consumer to “RULER-VELIKOV 91” Ltd. are at the expense of the consumer, and the return is made to the address: BULGARIA, Brest (5971), 43 BULGARIA St. or via the courier company Speedy. “RULER-VELIKOV 91” Ltd. reimburses the consumer for the amount paid for the returned goods to the consumer’s bank account no later than 14 working days from the date on which it received the shipment. The right of withdrawal for online purchases is 14 days from receipt of the goods. ()

When the consumer has made a card payment for the order and requires a refund for the paid goods, it is necessary for the merchant to refund the amount to the card with which the payment was made, according to the requirements of international card organizations and the general terms for payment through a POS terminal.

When the consumer exercises their right of withdrawal from the distance contract, they must send or hand over the goods back to the merchant or to a person authorized by them without undue delay and no later than 14 days from the date on which they notified the merchant of their decision to withdraw from the contract. The deadline is considered met if the consumer sends or hands over the goods back to the merchant before the expiration of the 14-day period. When a consumer returns a product purchased from the site via the courier company Speedy, the amount for the goods is refunded to the consumer’s bank account after the shipment is opened and it is established through a statement of findings that the goods meet the requirements specified above.

7.5.4. If the goods do not match the description, they shall be returned at the user’s expense to the address from which they were sent to Urban Rovex. Goods purchased from the website are returned to the Urban Rovex address at: BULGARIA, Brest (5971), 43 BULGARIA St.

VIII. Disputes and Complaints

8.1. In case of situations related to unresolved issues, the customer has the right to address the disputed issues to our associate at the address provided for correspondence.

8.2. All disputes that may arise between “RULER-VELIKOV 91” EOOD and a user will be resolved by mutual agreement. In the event that this is not possible, they will be referred to the competent Bulgarian court in accordance with Bulgarian legislation.

In the event of a dispute related to an online purchase, the user may contact the Consumer Protection Commission (CPC) and the conciliation commissions at the CPC. The section for conciliation commissions and alternative dispute resolution is active on the CPC website, while the European ODR platform has already been closed. ()